Terms and Conditions

Membership Terms and Conditions

These terms apply to memberships, class packages,workshop,Retreats Or any service provided and bookings at Reality Yoga & Pilates’ United Square, Tampines and City Square studios or any studio in future. “Studio” means the Reality Yoga & Pilates business operating the relevant branch. The Studio may be operated by Reality Yoga Pte. Ltd, Reality Yoga Studio Pte.Ltd, Reality Yoga and Pilates Pte.Ltd, or Reallity Yoga and Pilates 3 Pte.Ltd. The company name shown on your purchase summary or receipt is responsible for your purchase. If another of these companies is authorised to collect your payment, payment to that company counts as payment for your purchase.

By purchasing a membership or package, booking a class, or attending a session, you agree to these terms.

1. Bookings and attendance

Book classes in advance through the Studio’s app, website or staff. Places are limited and allocated in booking order.

Bookings and packages are for your personal use. They cannot be shared or transferred, and another person may not attend in your place.

Arrive at least 10 minutes before class. Unclaimed places may be released five minutes before class. Late entry may be refused for safety or to avoid disruption.

Cancel at least 12 hours before class. Late cancellations and no-shows will use one credit.

For unlimited yoga memberships, three late cancellations or no-shows within a rolling seven-day period may result in a 2 weeks suspension of booking privileges.

For personal training class booked, refund credit requests must be made at least 2 days before the class. Any refund is subject to the applicable package terms and management review.

2. Packages, expiry and extensions

Packages and memberships are non-refundable, non-transferable and non-shareable.

Credits must be used before their stated expiry date. Unused or expired credits are not ordinarily refunded or reinstated.

The Studio may approve one complimentary extension per package in exceptional circumstances.

A paid extension of 14 days costs S$15 and may be purchased up to twice per package. Further extensions require management approval.

Submit refund, credit, suspension or extension requests through the Studio’s official appeal form. Requests are reviewed individually and approval is not guaranteed.

3. Class changes and cancellations by the Studio

Yoga classes normally require three participants at City Square and Tampines, United Square. Pilates classes normally require two participants.

The Studio may cancel or reschedule a class due to low enrolment, instructor availability, safety or operational needs. Schedules and instructors may also change.

If the Studio cancels your class, your credit will be restored or you may rebook without extra charge. The Studio will give reasonable notice where practicable.

The Studio may update its policies from time to time. Changes will not remove rights relating to a package you have already purchased.

Cancellation and Refunds Policy

Thank you for choosing Reality Yoga and Pilates as your yoga destination. We value your commitment to your practice and appreciate your interest in our class packages. As with any business, we have policies in place to ensure the smooth operation of our studio and to provide our clients with the best possible experience. Please review our cancellation policy below before purchasing a class package: Cancellation and Refund Policy for Membership and Credit Pack:

1. No Cancellation:

• Once a membership or credit pack is purchased, it cannot be cancelled.

• Memberships and credit packs are non-transferable and cannot be shared with others.

2. No Refund:

• There are no refunds for purchased memberships or credit packs under any circumstances.

4. Safety and participation

Yoga and Pilates involve physical activity and carry risks, including strains, falls or aggravation of existing conditions.

You confirm that you are able to participate safely. Tell your instructor before class about relevant injuries, medical conditions, pregnancy or physical limitations.

Follow the instructor’s guidance, use equipment as instructed, and stop if you feel pain, dizziness or unwell.

The Studio may modify an exercise or ask you not to participate if it reasonably considers this necessary for safety.

I hereby affirm that I am in good physical condition and do not suffer from any known disability or condition which would prevent or limit their participation in classes. In consideration of the risk of injury while participating in (the "Activity"), and as consideration for the right to participate in the Activity, I hereby, for myself, my heirs, executors, administrators, or personal representatives, knowingly and voluntarily enter into this waiver and release of liability and hereby waive any and all rights, claims or causes of action of any kind whatsoever arising out of my participation in the Activity, and do hereby release and forever discharge All Studio under Reality their affiliates, managers, members, agents, attorneys, staff, volunteers, heirs, representatives, predecessors, successors and assigns, for any physical or psychological injury, including but not limited to illness, paralysis, death, damages, economical or emotional loss, that I may suffer as a direct result of my participation in the aforementioned Activity, including traveling to and from an event related to this Activity. I am voluntarily participating in the aforementioned activities entirely at my own risk and understand that these injuries or outcomes may be arise from my own or other’s negligence, conditions related to travel, or the condition of the activity locations. Nonetheless I assume all related risks, both known and unknown me, of my participation in this activity. I agree to indemnify and hold harmless against any and all claims, suits or actions of any kind whatsoever for liability, damages, compensation or otherwise brought by me or anyone on my behalf, including attorney's fees and any related costs, if litigation arises pursuant to any claims made by me or by anyone else acting on my behalf. I acknowledge that their directors, officers, volunteers, representatives and agents are not responsible for errors, omissions, acts or failures to act of any party or entity conducting a specific event or activity on behalf of Studio To the extent that statute or case law does not prohibit releases for negligence, this release is also for negligence on the part of All Reality studio, its agents, and employees. In the event that I should require medical care or treatment, I agree to be financially responsible for any costs incurred as a result of such treatment. I am aware and understand that I should carry my own health insurance. In the event that any damage to equipment or facilities occurs as a result of my or my family's willful actions, neglect or recklessness, I acknowledge and agree to be held liable for any and all costs associated with any actions of neglect or recklessness. I hereby affirm that I have read and fully understand the above statements..

5. Conduct and studio property

Treat instructors, staff and other members respectfully. Wear suitable attire and keep mobile phones silent during class.

The Studio may refuse entry or suspend a member for unsafe conduct, harassment, serious disruption or misuse of bookings.

You are responsible for reasonable repair or replacement costs for damage to equipment or facilities caused by your intentional, reckless or negligent actions.

6. Personal data and photos

The Studio may collect, use and share relevant personal data to manage your account and bookings, process payments, inform instructors of relevant conditions, contact you about class or schedule changes, provide studio updates and meet legal obligations.

Relevant information may be shared with the companies operating the branches and service providers supporting the Studio, where needed for these purposes.

The Studio will handle personal data in accordance with Singapore’s data protection laws. You may contact reality7yoga@gmail.com to ask about your data or withdraw consent where applicable. Withdrawal may affect services that require the information.

Photos or videos showing you will be used for publicity only with your permission. You may opt out or withdraw permission by notifying the Studio in writing.

Optional publicity consent:

I agree that the Studio may use photos or videos showing me for publicity. I understand that I may withdraw this permission in writing.

Purchase Policy

Thank you for considering purchasing services Any Reality Studio . We take pride in providing our clients with exceptional service and the best possible experience. Please review our purchase policy below before making a purchase:

Please note that all policies are subject to change at any time. We reserve the right to modify our policies as necessary to ensure the best possible experience for our clients.

Thank you for choosing Our Reality Studio as your wellness destination. We look forward to serving you and helping you achieve your wellness goals.

PDPA

By providing your personal information to Reality Yoga and Pilates , you hereby acknowledge that you have read and understood this PDPA Clause and consent to the collection, use, disclosure, and processing of your personal information by Reality Yoga, its representatives, and/or its employees (collectively, “us”, “we”, or “our”), in accordance with this PDPA Clause.

We may collect, use, disclose, and/or process your personal information for purposes reasonably required for the provision of our yoga classes, products, and services, including, but not limited to:

(a) Managing your account with us;

(b) Processing your purchase of yoga packages and other products and services from us;

c) Sending you marketing and promotional materials relating to our yoga classes, products, and services;

(d) Conducting market research and analysis to improve our yoga classes, products, and services;

(e) Complying with applicable laws and regulations; and/or

(f)Any other purposes reasonably related to the foregoing.

We may disclose your personal information to our third-party service providers or agents, for purposes reasonably required to provide our yoga classes, products, and services to you. We require our third-party service providers or agents to provide a comparable level of protection for your personal information as we do.

We will take reasonable steps to protect your personal information from unauthorized access, disclosure, or processing. However, we cannot guarantee the security of your personal information transmitted through our website or other channels, and you acknowledge and agree that any transmission of personal information is at your own risk.

You may withdraw your consent to the collection, use, disclosure, and processing of your personal information at any time by contacting us at reality7yoga@gmail.com. However, please note that such withdrawal may affect our ability to provide our yoga classes, products, and services to you.

We may update this PDPA Clause from time to time without prior notice to you. The latest version of this PDPA Clause will be available on our website.This PDPA Clause is governed by the laws of Singapore, and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.

These policies are implemented to ensure fairness, discipline, and a safe, high-quality experience for all members. Your understanding and cooperation are appreciated.

7. Agreement

By purchasing a package, booking or attending a class, you confirm that you have read and understood these terms and agree to follow them.

Thank you for your understanding and cooperation in making Our Studio a successful and enjoyable community.