Important Information(重要信息)

1. By proceeding, you are deemed to have read, understood, and agreed to be bound by the Terms & Conditions of the studio.

所有申请将根据个别情况进行审核，审批结果不作保证。

2. Requests are reviewed on a case-by-case basis.Approval is not guaranteed.

所有申请将根据个别情况进行审核，审批结果不作保证。

3. Appeals will only be considered under extenuating circumstances, such as:

• Medical emergencies

• Being overseas and unable to attend classes in Singapore

申诉申请仅会在特殊情况下予以考虑，例如：

医疗紧急情况

身处海外，无法在新加坡参加课程

4. Supporting documents are mandatory for such cases, including:

• Medical certificate or medical reports

• Flight tickets or official travel documents

Please ensure all required documents are ready to be uploaded at the time of submission.

上述情况必须提供相关证明文件，包括：

医生证明（Medical Certificate）或医疗报告

机票或官方旅行文件

请确保在提交申请时已备妥所有所需文件并一并上传。

5. Traditional Chinese Medicine (TCM) reports, letters, prescriptions, or invoices will NOT be accepted as valid medical documentation for any credit extension or refund request.

中医（TCM）的报告、证明信、处方或收据将不被视为有效的医疗证明文件，因此不适用于任何课时延期或退款申请。

6. If no valid supporting documents are provided, members may opt for a paid credit extension:

SGD $15 for a 2-week extension. Members may purchase this extension up to two times only.

若会员无法提供有效的证明文件，可选择付费延长课时有效期

延长两周需支付新币15元，此付费延期服务每个配套最多仅可购买两次。